Credits
How report credits are granted, spent, and labeled, including promo versus single.
A credit is permission to generate (or unlock) one full report with PDF. Your organization spends credits from the oldest eligible row first, preferring credits that include PDF.
In this article we will cover credit types, where to see your balance, and how spending works.
Credit Types
| Type | Where it comes from | Spendable for a new report? |
|---|---|---|
| Single | $199 one-time purchase | Yes |
| Promo | Complimentary grant (support / ops) | Yes |
| Monitor first month | First month of Strategic Monitor | Yes |
| Monitor | One more full brief each paid billing month, any company | Yes |
| Add-on | $99 subscriber extra report | Yes |
| Recheck | $9 belief re-check on one report | No. Not a generation credit |
Promo and single spend the same. The label is provenance: paid versus complimentary. A promo credit with PDF included unlocks a full report exactly like a single credit.
Where to See Your Balance
Go to Settings > Billing. That screen lists remaining credits and a history of credit rows (Single Report, Promotional, Monthly (Monitor), and so on).
Spending Rules
- Generating a new full report debits one credit.
- Unlocking a free report debits one credit, or sends you to $199 checkout if you have none.
- The free report does not spend a credit.
- Monitor monthly grants, and the first-month Monitor credit, do not expire.
- A credit only drops off if we stated an expiry when it was granted.
May We Suggest
We suggest the following help articles.